Returns & Exchanges

At Heirloom Coffee Roasters, we want you to love every cup. Due to the perishable nature of our freshly roasted beans, we offer a 30-day satisfaction guarantee on all coffee and equipment to ensure you have the perfect brewing experience.

Return Process

• 1.
  Contact Our Team

  Email our support desk within 30 days of your delivery date with your order number and a brief explanation of the issue.

• 2.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) or a replacement confirmation for damaged goods.

• 3.
  Prepare Your Shipment

  For non-perishable equipment returns, securely pack the item in its original packaging and attach the provided prepaid shipping label.

• 4.
  Processing & Refund

  Once your return is received or your claim is approved, we will issue a full refund to your original payment method within 5-7 business days.